You can visit our websites without disclosing your identity to us. To display our web pages, you are only obliged to provide the data transmitted to our server by your browser (see "Logfiles"). Additional personal information about you will only be saved if you voluntarily enter it into the website or use the respective features.
Contact, chat and registration
You can enter your personal information on our website in order to contact us. Only the fields marked with an asterisk are obligatory. It is always necessary to provide your email address in order for us to answer your request electronically. Additional data may be helpful for the processing of your request but is not mandatory (optional data). These data are only used and stored with your consent, solely for the purpose of processing (Art. 6(1)(a) EU General Data Protection Regulation (GDPR). There is no other use of the data for any other purposes, unless you expressly agree (give consent).
For support requests via chat or via the request form, we use the Zendesk customer support platform on the website, which is certified according to the EU-US Privacy Shield, ISO 27001:2013 and ISO 27018:2014. Click the following link for additional information: https://www.zendesk.de/product/zendesk-security/#anchor-compliance.
In the case of you registering for a demo and signing up for a free trial period, we will also use your email address to inform you about interesting news and services from our product range. If you no longer wish to receive emails from us thereafter, you can object to this at any time. This can be done with no additional costs by written notice (email, letter, fax) to our address given in the imprint. Of course, you can also find an unsubscribe link in every newsletter.
Using the comment function
You can post public comments on our blog or in the Knowledge Base/FAQ section, where we post various contributions on topics related to our company. Your name will be published with your comment in the post, but you can also use an alias here instead of your real name. Your name and email address are mandatory; all other information is optional. We need your email address to contact you if a third-party objects to your comment as unlawful. You also have the option of signing up through third-party service providers (e.g., Facebook, Google, etc.). In this case, please note that the third-party service provider is made aware that you are visiting our website.
The legal basis for this arises from Art. 6(1)(b) and (f) GDPR. Comments are not reviewed prior to publication. We reserve the right to delete comments if they are objected to by third parties as unlawful.
Cookies are very small text files used by internet sites, which your browser stores on your computer and certain information accrues at the place where the cookies are saved (in this case by us). Cookies cannot run programs or transmit viruses to your computer.
Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be ascribed to a particular session. This will allow your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.
Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies from the security settings of your browser options at any time.
This information is used to optimise our offerings and to make browsing our pages more convenient for you. The legal basis for this data processing is Art. 6(1)(f) GDPR.
You can set your internet browser to notify you as soon as a web server wants to send a cookie to you. You can then accept or reject the cookie. You can configure your browser setting according to your wishes, e.g. to decline the acceptance of third-party cookies or all cookies. Please be aware that you may not be able to use all features of this site if you do not allow cookies. You can find out more about this in the help system of your internet browser.
Links to social media platforms
Each time you access our site, we collect the following information about your computer: the IP address of your computer, the request received from your browser and the time of this request. Additionally, the status and amount of data transferred as part of this request are recorded, along with product and version information about your browser and the operating system of your computer. We also check from which website you accessed our site. The IP address of your computer is only stored for the duration of your use of our website, and then immediately deleted or anonymised by shortening it. The remaining data is stored for a limited period of time. We use this data for the operation of our website, in particular to detect and eliminate website errors, to determine the usage of the website and to make adjustments or improvements (legal basis: Art. 6(1)(f) GDPR.).
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer that allow us to analyse your use of the website. The information generated by the cookie about your use of this website is normally transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other states party to the agreement in the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and stored there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to gather more information for the website operator about website usage and internet services. The IP address provided your browser as part of the Google Analytics service will not be merged with other data held by Google. You can block the storage of cookies through the respective settings on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google by downloading and installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=de or alternatively by clicking on the following link and setting a so-called opt-out cookie:
deactivate Google Analytics using an opt-out cookie.
DoubleClick by Google
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and further use of the data collected by this tool by Google, and therefore inform you to the best of our knowledge: through the integration of DoubleClick, Google receives the information that you have accessed a respective part of our website or have clicked on one of our advertisements. If you are registered with a service provided by Google, Google can ascribe the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find and store your IP address.
You can prevent participation in this tracking process in several ways:
a.) by setting your browser software accordingly, in particular the blocking of third-party cookies. This will prevent you from receiving any third-party advertisements;
b.) by disabling the conversion tracking cookies by setting your browser to block cookies from the domain „www.googleadservices.com“, or by following the link https://www.google.de/settings/ads. Please note this setting is cleared when you delete your cookies; c.) by deactivating the interest-based advertisements from providers which are part of the "About Ads" self-regulation campaign, via the link http://www.aboutads.info/choices. Please note this setting is cleared when you delete your cookies; d.) by permanent deactivation in your Firefox, Internet Explorer or Google Chrome browser via the link http://www.google.com/settings/ads/plugin. We point out that by doing this you may not comprehensively be able to use all the features of our website offerings.
This website uses Hotjar, an analysis software from Hotjar Ltd. (http://www.hotjar.com, Malta, Europe). Hotjar makes it possible to evaluate user behaviour on our website. The information generated by your visit to our website will be transmitted to and stored by the Hotjar servers in Ireland. Through the tracking code, your IP address, the screen size of your device, your device type and browser information, geographic location (only the country), user interactions, mouse clicks, and keyboard entries are collected.
You can prevent the collection of data by Hotjar. You will find the necessary information at https://www.hotjar.com/opt-out
Embedded content from third parties (YouTube, Vimeo)
Insofar as third-party content such as videos from YouTube or Vimeo are displayed on our websites, the third-party provider requires your IP address and the information listed under "Logfiles" above in order to provide this content and display it in your browser. We have no influence on data processing by the third party. If you are logged into a user account with the third party, the third party may ascribe your user behaviour to your user account. The third party may store your data as a user profile and use it for purposes of advertising, market research and/or customisation of its website. The right of objection to the creation of these user profiles must be addressed to the third party.
For more information on the purpose and scope of data collection and processing by third parties, please refer to their respective privacy policies. You will also find further information about your rights and settings options for the protection of your privacy here:
- Youtube, LL.C., 901 Cherry Avenue, Second Floor, San Bruno, CA 94066, USA; https://www.google.com/policies/privacy/partners/?hl=de
YouTube is certified according to the EU-US Privacy Shield.
- Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA; https://vimeo.com/privacy.
Revocation of consent and objection to data processing
Insofar as you have given us consent, you can withdraw this again at any time with effect for the future.
Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. In the event of such an objection, we ask you to explain the reasons as to why we should not process your personal data as we have done. In the case of your reasoned objection, we will review the situation and will either discontinue or adapt the data processing, or demonstrate our compelling legitimate reasons as to why we will continue the processing. You may object to the processing of your personal data for advertising and data analysis purposes at any time.
You can send your revocation or objection to the "responsible organization" listed on the contact information page.
You have the following rights with respect to your personal data:
- Right to information
- Right to correction or erasure
- Right to restriction of processing
- Right to object to the processing
- Right to data transfer
You also have the right to raise a complaint with a data protection supervisory authority about our processing of your personal data.
This website uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognise an encrypted connection through the change of the address bar of the browser from "http://" to "https://" and the appearance of the “lock” symbol in your browser address bar.
If SSL encryption is enabled, the data you submit to us cannot be read by third parties.
Order Data Processing (ODP) according to GDPR - EU General Data Protection Regulation
Data processing under contract, also referred to as Order Data Processing (ODP), is the collection, processing or use of personal data by a service provider (us) on the instructions of the client (you, as our customer). It serves to protect the outsourcing of data processing under data protection regulations. Since 25/05/2018, data processing has been regulated by the EU General Data Protection Regulation.
You can find the ODP under “Manage Account” in the eTermin backend.
Spyrou Kyprianou 22
3070 Limassol, Zypern